Do you test for and treat sexually-transmitted infections? Can you test for HIV?

Yes–examination, treatment & education of sexually-transmitted infections is available at the Student Health Center. Confidential testing (not treatment) is available for HIV.

Do I need to make an appointment?

In order to serve you efficiently, Vista Family Health Center operates on an appointment system. However, Walk-ins are welcomed for acute and urgent care.

What is a physician assistant?

Physician Assistants (PAs) are health care professionals trained and licensed to practice medicine as delegated by and with the supervision of a physician. PAs are qualified by graduation from an accredited PA program and/or by the National Commission on Certification of Physician Assistants (NCCPA).

In the health care setting, a PA can take a complete health history, perform physical exams, order diagnostic tests, prescribe most medications, diagnose and treat illnesses and injuries, and provide patient education and preventive health care counseling. Along with handling most routine medical problems, PAs can do more extensive procedures that fall within their specialties. The initials PA-C after their surname means the physician assistant is certified and has passed the certification exam developed jointly by the National Board of Medical Examiners and the NCCPA.

Do you offer interpreting services?

If you or a family member are Spanish-speaking only and would like the assistance of one of the interpreters during your visit at the Clinic, please notify the reception staff when you make the appointment.

What are your general wait times?

The doctors and staff at the Vista Family Health Center work with our patients to improve waiting times. We realize that at times our doctors and PA’s can run behind with their appointments, and we apologize if you have to wait longer than usual. Sometimes emergencies can arise, which cause our staff to run late or sometimes people just require extra time. We hope you understand that doctors do not like to rush their patients.

Our doctors & staff have made the following commitment:

  • To start on time and work as efficiently as possible.
  • To keep at least one appointment free per session for catching up time.
  • Our receptionists will endeavour to call patients if the doctor is running late.

We would ask our patients to help in the following areas:

  • We are happy to see more than one family member but please ensure that you have made an appointment for each person prior to attending. Seeing extra patients without an appointment takes extra time and keeps other patients waiting.
  • A standard consultation is 15 minutes. If you have more than one issue to discuss or a complex problem, please advise the receptionist that you require a long consultation so that more time will be made available for you. You will only be charged for the time taken, whether it is less or more than the time booked in.
  • Please advise your doctor of ALL the issues you wish to discuss at the start of the consultation.
  • Please be on time for your appointment unless you have been advised that the doctor is running late. If you are late, it means all the subsequent patients will be kept waiting.
  • If you have been sitting in our waiting room for longer than 15 minutes, please ask the receptionist to check that your arrival has been entered on the computer.

Waiting times have long been an issue in medical practices; with our team approach we aim to keep them to a minimum.

You offer beauty services?

Yes. Our Aesthetics team is located at suite #10, right next to our health center.

What types of insurance and payments do you accept?

We are currently accepting cash or debit/credit cards as well as all PPO medical plans, Tricare and most HMO’s are also accepted.